Cancel the $9.99
in four steps.
The FrontPay cash advance membership renews on your payday whether or not you borrow, and their published support channel is email only. This is the shortest reliable path: repay, email, confirm, watch. A copy-paste email and a bank fallback are below.
- Service
- FrontPay cash advance, joinfrontpay.com
- Owner
- Populus Financial Group, Inc.
- Charge
- $9.99 / month, on payday
- Cancel by
- Email · no phone published
- Before you can
- Repay any open advance
Their terms may change; check joinfrontpay.com's FAQ. How the product works
The four steps.
Tick them off as you go; the page remembers on this device.
Repay any open advance
An account with a balance won't be closed. Either let the next payday pull clear it, or repay early from the account page so you can cancel today.
- Check the amount due and the date in your joinfrontpay.com account
- Make sure the linked bank account can cover it, so the pull doesn't bounce
Email the cancellation
From the email address on the account, to their support address, with the subject "Cancel membership". Include your full name and the last four digits of the linked bank account so they can find you without a back-and-forth.
- Use the template below; it asks for everything in one message
- Do it at least 3 business days before your next payday
Get it in writing
Ask for a confirmation email that states the cancellation date. Keep it. If a charge ever posts again, this is the document that gets it refunded.
- No reply in 3 business days? Send it again and add "second request" to the subject
- Screenshot your account page showing the membership as cancelled, if it does
Watch the next payday
If $9.99 posts anyway, reply to the confirmation with the date and amount and ask for a refund. If that stalls, your bank can stop it: see the three options below.
- Set a calendar reminder for the day after your next pay date
- Delete the bookmark; there's no app to uninstall
0 of 4 done
The email.
Copy, fill two blanks, send.
Short, specific, and it asks for the confirmation so you don't have to write twice.
- Send from the address on your joinfrontpay.com account
- Their published addresses: [email protected] and [email protected] (their site, Oct 2026)
- Never include your full SSN, bank login or card number
If the charge keeps coming.
You have the right to stop a recurring debit regardless of what the merchant does. Three routes, in order of effort.
Reply to your confirmation
Quote the cancellation date, attach the bank line showing the charge, ask for a refund within 5 business days. Most are resolved here.
Dispute the charge
Call the number on your card or use the app's dispute button. "Recurring charge after cancellation" is a standard reason; your confirmation email is the evidence.
Revoke the ACH authorization
Tell the bank in writing to stop payments to the merchant. Under Regulation E they must honour it for the next scheduled debit if given 3 business days' notice.
Still stuck? The CFPB complaint portal covers cash advance providers and gets a response in about 15 days.
What to use instead.
An app with no subscription
EarnIn and Chime MyPay charge no monthly fee; Cleo charges $5.99; Dave charges up to $5 plus 5% per advance. All cap out at $500 or below and most still want direct deposit.
A loan, with nothing to cancel
FrontPay USA loans are $200–$5,000 from state-licensed lenders, no membership, soft check, and paper-check or gig income counts. You pay the APR on your offer and nothing else.
Cancellation questions
More in the full FAQ.